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Management Supervisor

Our Client Services team serves as the first line of contact with our clients. They identify client needs and work strategically to provide thoughtful solutions with measurable results. We set the bar high at R/GA. We don’t just strive to solve our client’s problems; we challenge ourselves to transform their entire category.

Here’s what you should know if you want to be an Management Supervisor at R/GA:

On any given day you might

  • Foster a close communications relationship with client senior management, creating an atmosphere where issues regarding pricing, performance or team personnel can be discussed
  • Provide leadership in the development of strategic plans that will grow client business as well as generate incremental billings and income
  • Participate in major client presentations and makes other contacts that will strengthen the agency/client relationship
  • Oversee implementation of tactical plans
  • Oversee the planning process assessment, situation analysis, brand planning and development of strategic direct marketing plans
  • Determine staff hour requirements and other resources necessary to assure a high level of service to clients as well as profitability including the review of scope of work
  • Evaluate performance and skill level of account group personnel and recommend staffing changes necessary to support client needs
  • Oversee the scheduling and flow of work from the team's client(s)
  • Review each client account"s profitability with the department supervisor periodically Work with all departments on strategy, research and results measurement
  • Conduct regular meetings with the account team and relevant members of other services to discuss client problems, opportunities, and work in progress
  • Supervise, train and motivate account team members to assure a high level of performance on behalf of clients

The ideal person

  • Has outstanding public speaking skills and experience
  • Can foster strong, cohesive working interdisciplinary teams
  • Uses an alternative analytical approaches to solve digital/interactive/marketing problems
  • Can define solutions that generate measurable results for our clients’
  • Has a proven track record of successfully managing multi-million dollar accounts
  • Has experience with various projects types, including web, mobile, video, brand, social, and strategic consulting
  • Exhibits a passion for digital marketing and the creative process
  • Has a track record of multi-tasking in a fast-paced creative environment

You bring

  • 6+ years’ digital agency experience
  • Bachelor's degree required
  • Proficient in the fundamental MS Office software

Bonus Points

  • If you have your MBA

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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