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CRM Database Manager

We are seeking a CRM Database Manager to oversee the implementation, development and maintenance of our growth stack. The position will be based in our New York Office, but will be responsible for working with teams across the globe. The right person will have deep experience using and customizing CRM systems, email automation and related software integrations.

On any given day you might

  • Meet with current and potential vendors to review business and technical requirements
  • Coordinate between R/GA’s internal technology, business development, marketing and leadership teams to develop customized solutions for our growth stack
  • Analyze the quality and recency of the CRM data, and provide solutions for improvement
  • Develop and document CRM process and policy alongside R/GA teams
  • Train sales teams on how to properly use new systems and features
  • Develop creative, data-driven solutions for helping sales teams track and meet their targets
  • Create usage, compliance and ROI reporting for leadership teams

The ideal person

  • Is excited to implement new systems and processes in a fast growing environment
  • Understands the barriers of user adoption and how to overcome them
  • Can work seamlessly between technical teams, sales teams and leadership
  • Enjoys modeling complex systems in a way that is robust, intuitive and auditable

You Bring

  • 4+ years of CRM experience in a B2B organizations (email marketing experience is a plus)
  • Experience with multiple CRM offerings across multiple companies
  • Experience with several successful SaaS implementations (and perhaps some unsuccessful ones)
  • Strong communication and organization skills, especially in the context of documentation and training
  • Proficiency in SQL, or other database languages


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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